Contact Information

Undergraduate students
Graduate and professional students

Undergraduate students

Meet the Team

Our dedicated financial aid counselors are here to answer your questions. Visit our UFA Staff page to learn more about the team and to make an appointment with your counselor. 

E-mail us

Use our online "Contact Us" form to submit an e-mail message

For security purposes, please do not submit financial documents via e-mail.

Call us


In general, we are available by phone Monday through Friday between 9am and 4pm ET.

Schedule a meeting with us

If you are a newly admitted or current student, you may schedule an appointment for a virtual meeting with the Undergraduate Financial Aid Office. You may join the meeting by telephone, PC, Mac, Linux, iOS, or Android.

Schedule an appointment

Visit us

The Undergraduate Financial Aid Office is currently open to visitors.  We are available by phone Monday through Friday between 9am and 4pm ET.

Submit documents to Undergraduate Financial Aid

Please DO NOT submit application requirements or other documents through email.

Preferred submission is through the College Board IDOC system



Undergraduate Financial Aid
P.O. Box 208288
New Haven, CT 06520-8288

Please allow 2–3 weeks between mailing and delivery.

Graduate and professional students

Contact your school's financial aid office

Graduate and professional students should contact the financial aid office for their school with questions about application procedures, document submission, aid awards, and other financial aid matters.

You can find contact information for your financial aid office on your school's website:

Contact Student Financial Services

If you have questions about your Student Account statement or other general student financial services issues, you may contact the Student Financial Services Center using one of the methods below.


Use the Student Financial Services online "Contact Us" form to submit an e-mail message

The form may be submitted at any time; messages are answered during business hours, Monday through Friday 8:30–4:30 EDT.



Monday through Friday 8:30–4:30 EDT